Shipping & Returns
Returns Policy
Mallard Beads wants you to be satisfied with your purchase. If you are not, the Refund Policy is available.
To receive a full refund, you must return the item(s) or entire order in unopened good condition within 30 days of purchase. The address for returns is:
Mallard Beads
1647 S Federal Way
Boise, ID 83705 USA
Shipping charges cannot be credited. In the case that you received free shipping, but your return brings your order total below $35.00, a shipping fee will be deducted from your credit.
Returns need to be packaged in sturdy packaging like bubble-padded envelopes or a hard cardboard box. Items that arrive damaged will not be credited. You may want to insure your package against loss or theft and obtain tracking information. Include a copy of your invoice so we know who to credit and how much.
Should you return your full order there will be a restocking fee of 20% of the purchase price for the entire order.
Defective items will be accepted after 30 days but no longer than 60 days from purchase.
Items that are not subject to return include: Final Sale (unless defective), Clearance/Sale items, chain, special orders, products cut to size, discontinued items, jewelry kits, patterns, items not in original condition, sets, cut or unspooled wire/stringing materials, and products in The Vault category.
If you have questions as to the ability to return an item, please contact us at info@mallardbeads.com.
The only exception to this policy is broken, damaged, or defective products. If you send us an item that cannot be refunded, we will dispose of it and not send it back to you.
See our FAQ for more information.
Shipping
The USPS is our primary carrier. On October 1, 2021, the USPS implemented their revised service standards and target delivery times. This has increased delivery times on average, with an additional day or two in some cases. Our Free Shipping and Economy Shipping options are delivered by the USPS and these new changes may lead to increased transit times. International orders can be delayed up to 60 days (possibly more) to arrive due to interruptions at customs and then wars and civil unrest in some regions of the world.
For US orders over $35.00 in product, after all discounts and before tax, qualify for Free Shipping except for Puerto Rico and Guam. You will be provided with several options for shipping. If you would like free shipping, please choose this option. We are not able to refund your shipping if you chose a paid shipping option even if your order qualified for Free Shipping. The paid shipping charges go directly to that carrier. We will not credit what we pay for free shipping even if your order qualifies for free shipping.
Mallard Beads warehouse packs all orders as they arrive and places them with the USPS or the carrier you selected when you placed your order. We do not have a money back guarantee if any of the carriers do not deliver on the time frame the selected service guarantees. Your only remedy would be to contact that carrier directly to process a complaint and refund.
USPS strives to deliver Priority Mail within 1-4 business days. This time frame does not have a money back guarantee so, unfortunately, we cannot refund your shipping if your item was delayed by the carrier. The only USPS service that does come with a money back guarantee is Priority Mail Express Overnight.